Frequently Asked Questions

Find answers to common questions

  • At Aura Link, every piece is crafted with intention, precision, and the highest commitment to quality. We want every customer to feel absolute confidence in their purchase, which is why our policies are designed to protect both the integrity of our products and your experience with our brand. Due to the nature of our products and to ensure the highest standard of hygiene, quality control, and customer safety, Aura Link does not accept returns or exchanges for Change of mind, Incorrect sizing, Normal wear and tear or Preference-based concerns
    Please ensure your selections — including size and color — are correct before completing your order. While we do not accept general returns, we stand firmly behind the craftsmanship of every Aura Link piece. If your item arrives faulty, damaged, or not reflective of our quality standards, we will provide a complimentary replacement. To request a replacement you must Contact us within 7 days of delivery, Include your order number, a brief explanation of the issue, and clear photo or video evidence.
    Once verified, a new item will be dispatched to you promptly. If an incorrect product is received or an item is missing, Aura Link will ensure the correct product is sent without delay.

  • Standard shipping typically takes 14 business days. Express shipping is available for 2-10 day delivery.

  • For accurate health tracking, the Aurum Ring is designed for individual use only. Each user should have their own ring for optimal data.

  • The Aurum Ring tracks your sleep, heart rate, activity levels, and overall wellness metrics, helping you optimize your health and daily performance while looking sleek and luxurious.

  • Yes! We offer international shipping to most countries. All orders are carefully packaged to ensure your Aurum Ring arrives safely and in perfect condition. Shipping times and rates may vary depending on your location.

  • Gently wipe the ring with a soft, damp cloth. Avoid harsh chemicals to preserve the finish and electronics.